MyPTV Player Privacy
Effective date: October 7, 2026
This Privacy Policy explains how MyPTV Player ("MyPTV", "we", "us", or "our") handles information when you use the app.
MyPTV is designed to function primarily with data stored locally on your device. We do not sell user data and we do not collect playlist or viewing information for advertising purposes.
The app may include third-party advertising services, such as Google AdMob, which may process limited device and usage data to display and improve advertisements. These services operate under their own privacy policies.
1. Information We Process
a. App data stored on your device
MyPTV stores app data locally on your device in order to provide core functionality. This may include:
- playlists or source connection details you add;
- channel, movie, and series metadata retrieved for playback and browsing;
- favorites;
- watch history and continue-watching progress;
- app and playback settings.
This data is primarily stored locally and used so the app can function as expected.
b. Account and cloud sync
If you choose to create an account and enable cloud sync, MyPTV stores limited data on our servers, linked to your account, so you can back up your data and sync your experience across your devices.
An account is required for Premium Multi and for using MyPTV on Samsung and LG TVs. A Premium Multi purchase is linked to your account.
Depending on the features you use, this may include:
- your account email address;
- an account user identifier, and, if you sign in with Google, the identifier Google provides for your account;
- profile data such as your profile name and avatar;
- selected profile and source connection details;
- watch history, continue-watching progress, and recently viewed items;
- related sync metadata needed to match your data across your devices.
This data is stored on our servers under your account and is used only to provide the account and sync features you enable. It is accessed only after you authorize sync, and you can disable sync or delete this data at any time.
We do not make this synced data public, and we do not use it for advertising.
c. Support communications
If you contact us by email, we may process:
- your email address;
- the contents of your message;
- any information you choose to include in your support request.
We use this information only to respond to and resolve your request.
d. Diagnostics and crash information
If diagnostics or crash reporting are enabled in a given version of MyPTV, we may receive limited technical information needed to identify bugs, crashes, and performance issues.
We do not intentionally collect playlist contents, channel names, or viewing history as part of diagnostics unless clearly disclosed and necessary for troubleshooting.
e. Advertising data
When ads are displayed through third-party services such as Google AdMob, these services may collect or receive limited information, such as:
- device identifiers (such as advertising ID);
- IP address or general location;
- app interaction data related to ad delivery.
This data is used by the advertising provider to serve and measure ads and is governed by their respective privacy policies.
Where required, we will request your permission for personalized advertising. You may opt out of personalized ads through your device settings.
f. Devices signed in to your account
When you sign in to your account on a device, we store the following to keep the device signed in and to let you manage your devices:
- the device platform (Apple, Android, Samsung Tizen, LG webOS, or web);
- the device name and app version;
- a stable device identifier;
- when the device was last seen.
If you have Premium Multi, we also keep a record of the devices using it, up to 5 at a time.
To sign in on a TV by QR code, we create a short-lived link code that expires after 10 minutes.
g. Purchases
When you buy a premium plan, we receive purchase records from Google Play and the App Store, including through their server notifications. We store:
- the Google Play purchase token or App Store transaction ID;
- the product purchased;
- the purchase state, such as active, canceled, or expired;
- the price, currency, and country of purchase;
- cancellation and refund reasons, when the store provides them;
- the full purchase record returned by the store.
We use these records to provide premium access and to link purchases to your account.
h. Usage analytics
MyPTV uses Google Analytics for Firebase to understand how the app is used. It receives app usage events, such as which screens are opened, the type of content played (live TV, movie, or episode), and completed purchases, together with an app instance identifier and basic device information such as model, operating system, and approximate location.
2. What We Do Not Sell or Use for Ads
We do not:
- sell personal data to advertisers or data brokers;
- use your playlists, channel lists, or viewing activity to build advertising profiles;
- share playlist contents or watch history with advertising providers.
3. How We Use Information
We use information only as needed to:
- operate the app;
- save your settings, favorites, and playback progress;
- provide optional sync features if you enable them;
- process subscriptions or premium access through the relevant app store platform;
- display advertisements and measure their performance;
- respond to support requests;
- maintain app security, stability, and performance.
5. Data Sharing
We do not share your app data with advertisers.
We may share limited information only in the following situations:
- with advertising partners (such as Google AdMob) for ad delivery and measurement;
- with platform providers or cloud providers when necessary to enable features you request;
- with service providers that help us operate support, diagnostics, or app infrastructure;
- with Google, whose Gmail service we use to send password reset emails;
- when required by law or legal process;
- to protect the rights, safety, security, or integrity of users, our services, or others.
6. Data Retention
We retain data as follows:
- local app data remains on your device until you remove it, uninstall the app, or clear app data;
- account and synced data remains on our servers until you delete it or delete your account;
- purchase records are kept after you delete your account, with the link to your account removed;
- support correspondence may be retained for up to 18 months;
- aggregated diagnostics data, if collected, may be retained for up to 12 months;
- advertising-related data is handled by third-party providers under their own retention policies.
7. Your Choices and Rights
You may also:
- disable optional sync at any time;
- disconnect cloud sync from within the app;
- request deletion of your account and synced data;
- delete your account in the app or at my-ptv.com/delete-account;
- opt out of personalized advertising via your device settings;
- delete app data locally by uninstalling the app or clearing app storage;