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Email us from the address you use on the App Store or Google Play so we can verify purchases when needed.

Include your device model, operating system version, and a short screen recording for playback issues. We do not require your playlist; if you choose to share one for debugging, we delete it after closing the ticket.

For Android mobile, Android TV, and Google TV issues, include the Google Play order number if the case is purchase-related and mention the device brand so we can reproduce platform-specific behavior faster.